Customer Service

Terms & Conditions

 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer Pre-Authorized returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

The following exceptions to our return and exchange policy:

  •      Discounted items are final and cannot be returned or exchanged
  •      Pre-Order and Special-Orders are final and cannot be returned or exchanged
  •      Returned items must have tags still on and be returned in original packaging
  •      Returned items must have no visible signs of wear or use

 

To initiate a return or exchange, please complete the following steps:

Email us with your :

  •      Order number
  •      Name
  •      Item you want to return or exchange
  •      Reason for return

 

 

Additional Information:

(all returns are evaluated and following information may change depending on the reason of the return)

How long it takes to receive your refund, replacement product, or store credit

  •      1-2 business days after recieving your return

Any shipping fees the customer will need to pay

  •      all return shipping costs are paid by customer

Any return restocking fees the customer will need to pay

  •      Restock fee may apply

How you handle lost or damaged returns

  •      We will do a full credit or re-send the item for all damaged or lost orders

Please Contact if you have any more question

     support@earth616collectibles.com